Krafthaus workflow app

Support Policy Gate

Policy-backed answers and action approval for refunds, cancellations, returns, and trials. Resolve the cited policy, then authorize the exact customer-state change with a separate Decision Record before support acts.

Run a support case Scope a connector

One product, four policy modules

Call the notary that matches the case.

Each module keeps its own required facts and native policy outcome. Support Policy Gate never calls all four notaries for one case and never lets a policy lookup authorize a mutation by itself.

Refund Refunds and credits

Purchase window and verified conditions before money or account credit moves.

Cancel Cancellations

Billing cadence and penalty terms before a subscription is cancelled.

Return Returns

Return window and qualifying conditions before an authorization is issued.

Trial Trials and renewals

Observed offer terms and customer confirmation before account state changes.

Executable pilot

Run one case through both decisions.

The browser sends closed case facts to /api/support-policy-gate. The server selects one Policy Notary, preserves that Decision Record, then requests a separate action-bound authorization from Decide.

Policy module

Check refund eligibility, then authorize an account credit.

Case

Account ID Customer name Support case ID Accountable operator

Policy facts

Policy vendor Plan Region

Days since purchase Required conditions verified

Action controls

Action value (USD) Prior exceptions Fraud signal Manager approval Customer confirmed action

Load an operating path

Policy and authorization

Support action result

Ready to evaluate

Select a module and run the case to see the Policy Notary record, action authorization, and connector handoff.

Shareable packet URL

Execution and outcome

Close the loop after authorization.

Waiting for an authenticated packet

Record the connector or review-ticket reference. This pilot records the handoff; it does not mutate a billing, subscription, or returns system.

External event reference Outcome status

Application contract

One install surface, two authority boundaries.

Policy Notaries remain independently callable infrastructure. Support Policy Gate packages them into one support workflow without changing their URLs, MCP identities, or historical records.

Manifest support-policy-gate-v1.json

Pins the closed intake, four module routes, action-bound Rulebook v1, receipt requirement, and outcome path.

Policy infrastructure Four Policy MCP Notaries

Refund, Cancel, Return, and Trial remain separately discoverable for agent and API integrations.

Compatibility Customer Operations Credit Gate

The original refund-credit surface and API remain available as the focused compatibility path.