Go-live calls drift across Slack, docs, and calls
Contract status, payment setup, security review, data import, integration, training, success plan, and blockers are often split across teams.
Krafthaus workflow app
Customer Onboarding Readiness Gate
Catch missing blockers, owners, and evidence before a customer moves to go-live. The gate gives Customer Success a ready, review, or block result, a decision record, and the next implementation action.
Buyer wedge
Before a customer goes live with missing blockers, owners, or evidence.
This workflow packages implementation readiness, go-live readiness, and CS onboarding handoff into one app. Krafthaus captures the readiness facts, Decide returns a binding verdict, and the owner gets a packet before launch risk turns into a bad customer handoff.
CS onboarding handoff
Krafthaus turns readiness into closed intake, a direct Rulebook v1 verdict, a Decision Record, and a handoff for the implementation owner.
Cleaner go-live decisions
Fewer bad go-lives, earlier blocker detection, and one reviewable handoff before launch surprises reach the customer.
A running customer_onboarding_readiness_gate_packet with intake facts, verdict material, handoff, packet hash, and Decision Record references.
Direct declarative rules for commercial readiness, security review, data import, integrations, training, success plan, open blockers, and launch timing.
Schedule go-live, route to customer success review, or block the launch until missing readiness material clears.
Executable demo
Run an onboarding account through the gate.
This form posts closed readiness facts to /api/customer-onboarding-readiness-gate. The server validates the intake,
calls Decide with a pinned direct_declarative_rulebook, and only returns a
customer_onboarding_readiness_gate_packet when the Decision Record material is present.
Decision and record
Onboarding readiness result
Ready to evaluate
Run an account to see the decision, owner, next action, and technical record.
Application contract
A registered Krafthaus app surface for implementation readiness.
Customer Onboarding Readiness Gate is a software-company operating workflow that shows how Krafthaus can install Decide between a proposed customer launch and the system or team that would move the account to go-live.
Manifest
customer-onboarding-readiness-gate-v1.json
Application Manifest v1 pins the workflow, intake contract, direct rulebook binding, record fields, action boundary, and handoff.
Runtime schema rulebook-v1.schema.jsonThe Decide runtime accepts a closed declarative Rulebook v1 contract; customer executable rulebooks are rejected.
Sprint Customer onboarding sprintSend a workflow brief to scope the sprint around implementation readiness, go-live readiness, and the Customer Success handoff.